TECHNOLOGY ECOMMERCE STATISTICS There are expected to be 600,000 commercial drones in use by 2018, and almost half of Americans would be willing to receive deliveries by drone. A 2015 survey showed customers spending almost 60% of their online shopping time on their mobile devices. That translated to only 15% of purchases made on mobile. Almost half of consumers list live chat as their preferred way to connect, and about the same number say they would buy from a chatbot. Image and voice-activated search may make up 50% of all searches by 2020.
Mobile commerce hit $700 billion whatsapp database in revenue in 2017, which is more than 300% growth over the past four years. Almost 60% of people who own a virtual assistant have used it to make a purchase through voice command. Despite rumors that Siri would enable online shopping starting in 2012, the most that users can do by voice on an iPhone is create a shopping list. By 2019, B2B firms will spend more on e-commerce technology than online retailers do. Amazon reports that Echo sales increased by 700% in 2017 over 2016,and competing devices proliferated.
Mobile shopping hit $2 billion on Cyber Monday. 40% of millennials have used voice search before making a purchase online, according to studies. 20% of Google searches on mobile are voice. A ReadyCloud report finds that 44% of retail internet minutes were spent using a smartphone device, while 11% were spent using a tablet, as compared to 45% spent using a desktop. 88% of online shoppers will use webrooming to find the best price. 69% of B2B businesses say they expect to stop printing catalogs within five years. SHOPPING CART ECOMMERCE STATISTICS 56% of shoppers said that being presented with unexpected costs is the reason they leave without completing their purchase.